Refund Policy

Last updated 4 September 2026

It is a game about a raccoon. If you are unhappy with something you bought, we would rather refund you than have you feel stung.

The policy

You can request a refund within 14 days of purchase. You do not need to justify it, and asking will not affect anything else you own.

Refunds go back to the payment method you used. Processing is handled by Paddle.com Market Ltd, the merchant of record for the sale, and usually takes a few business days to appear on your statement depending on your bank.

Do not recognise the charge?

Purchases do not appear under the game's own name. Your invoice is issued by SANGAT LTD, the company behind the game, and your bank statement shows PADDLE.NET* SANGAT LTD. If that is the line you are looking at, it is this purchase — and the receipt email holds the order ID for it.

How to ask

Either route works, and neither is faster than the other by much:

• Reply to your Paddle receipt email, or use the support link inside it. This goes straight to the party that took the payment.
• Or email us at support@jimothy.quest with your order ID from that receipt, and we will take it from there.

Either way, keep the receipt email — the game has no accounts, so the order ID on it is your proof of purchase.

What happens to the item

A refunded purchase is no longer owned, and a refunded cosmetic will stop being restorable. Because the game stores what you own on your own device rather than on a server, a refunded item may remain visible in your closet on that device until the data is cleared. We are not going to chase you about a hat.

Before you ask for a refund — it may be a lost purchase, not a bad one

If something you paid for has disappeared, that is usually not a fault and not a reason to lose the purchase. Because there are no accounts, what you own lives in your browser's storage, so clearing browsing data, switching browsers, or moving to a new phone can all make items vanish.

Both are recoverable from the account page: restore a cosmetic with the order ID from your receipt, or use a transfer code to move everything to another device. That is quicker than a refund, and you keep the item. If neither works, email us — a purchase you paid for and cannot use is our problem to fix.

Snack packs

Snacks are consumable and can be spent as soon as they arrive. They are refundable on the same 14-day basis, but if they have already been spent inside the game, please tell us that when you write — we will still sort it out, we would just rather know.

Your statutory rights

This policy sits on top of your legal rights as a consumer and does not replace them. Depending on where you live you may have additional rights — for example a statutory cooling-off period for digital purchases. Where the law gives you more than this page does, the law wins. Paddle's own buyer terms also apply to the transaction.

SANGAT LTD is registered in Mauritius. Questions about any of this go to support@jimothy.quest.