Contact

Last updated 4 September 2026

There is one address and a person reads it: support@jimothy.quest

We aim to reply within two business days.

Who you are writing to

SANGAT LTD
Registered in Mauritius
support@jimothy.quest

Payments are taken by Paddle.com Market Ltd as merchant of record. Billing questions can go to either of us — if Paddle is the right party we will pass it on rather than send you away.

What to include about a purchase

Send the order ID from your Paddle receipt email. The game has no accounts, so that ID is how a purchase is identified — there is no username to look you up by. Please do not send card details; we have no use for them and no way to act on them.

Things you may be able to fix faster yourself

• Purchases missing after clearing data or changing device? The account page can restore a cosmetic from your order ID, or move everything across with a transfer code.
• Just paid and it says the payment was not confirmed? Give it a moment and use the retry button — confirmation sometimes lands a second or two after the payment does.
• Want a refund? See the refund policy. The answer is yes, within 14 days.

Reporting something

Bugs, unfair-feeling obstacles, and accessibility problems are all welcome at the same address. So are rights complaints — this is an unofficial fan game, and if you hold rights you believe are affected, write to us and we will respond promptly.